Shipping Policy

Last Updated: August 2026

Thank you for shopping with TheCollectives. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been received.
• Orders are not processed or shipped on weekends or public holidays.
• During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• Australia: 5–12 business days
• New Zealand: 7–15 business days
• International: 7–20 business days

Delivery times are estimates only and may vary depending on your location, customs processing, weather conditions, and the shipping carrier.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.

Delays

While we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including carrier delays, customs inspections, or peak shipping periods.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is supplied, we may be unable to recover or replace the order.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us as soon as possible so we can work with the shipping carrier to resolve the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

TheCollectives

Email: stephenrei18@gmail.com / ryleynewth@gmail.com